Tag: global chatbot market

Global Chatbots Market-GMI Research

Global Chatbots Market-GMI Research

Global Chatbots Market by Platform (Cloud based, Local) , by End User (BFSI, Education, Customer Service, Hospitality, Media, Others) , By Service type (Software, Services) , By Usage (Social Media, Messaging Services, Others), by Geography – Opportunities and Forecast, 2018-2025

A Chatbot is a virtual assistant which is either a computer program or an Artificial Intelligence Unit that can converse with the user through auditory or textual conversations. The Chatbots can be built and tested on a local platform or a cloud platform. The use of Chatbots have become much varied, starting from messaging applications to Banking and financial sectors, touching people at every aspect of their lives.

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Factors such as the increasing demand for self-service as well as the increasing pressure on support and service centre assistants have shown a major market for Chatbot’s application. In addition, the demand of the present society for hands free applications and usage has led to the market of many products like Amazon Alexa, Google home etc. which are auditory chatbots. Moreover, the rampant use and massive popularity of the messaging applications as well as the social media platforms is currently serving as one of the primary drivers for the Chatbots market. The growing research and development of Artificial Intelligence is also responsible for boosting the Chatbots market further. Furthermore, the growing demand for smooth and precise functioning in the industrial sector and the lack of skilled personnel in various sectors has added on to the growing demand for the Chatbots market. Many companies and platforms are using the Chatbots for implementing their digital market strategy and through customer interactions and optimizing customer experience.

Various notable players in the market include Facebook Inc, Amazon, Microsoft Corp., Google, Nuance Communications Inc., IBM, Chatfuel, NEXT IT Corps, Artificial Solutions and WeChat among others.

The Global Chatbots Market has been segmented by Platform, by End Users, by Service Type, by Usage and key geographies. Based on Platform the market comprises of Cloud Based and Local/On Premise. The research report “Global Chatbots market” provides in-depth analysis of the global Chatbots market based on Platform, End Users, Service Type, Usage and major geographies for the forecast period from 2018 to 2025. The report also highlights the major market drivers propelling the growth as well as challenges faced by market participants. The research report provides market size and forecast for the global Chatbots market. In addition, the report also analyses the competitive landscape, major players and their strategies in 2018. The competitive landscape section of the report captures and highlights the recent developments in the market.

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Key questions answered in this research report:
1- At what pace is global Chatbots market growing? What will be growth trend in future?
2- What are the key drivers and restraints in the current market? What will be the impact of drivers and restraints in the future?
3- What are the regional revenue and forecast breakdowns? Which are the major regional revenue pockets for growth in the global Chatbots market?
4- What are the various application areas and how they are poised to grow?

Market Segmentation
• By Platform
• Cloud Based
• Local/On Premise

• By End User
• BFSI
• Education
• Hospitality
• Customer service
• Media
• Others

• By Service Type
• Software
• Services
• By Usage
• Social Media
• Messaging Services
• Others

• By Geography
• North America
As a part of customization
• By Platform
• By End User
• By Usage
• By Service Type
• US
• Canada
• Mexico

• Europe
As a part of customization
• B By Platform
• By End User
• By Service Type
• By Usage
• UK
• Germany
• Spain
• Rest of Europe

• Asia-Pacific
As a part of customization
• By Platform
• By End User
• By Service Type
• By Usage
• China
• Australia
• India
• Rest APAC

• ROW
As a part of customization
• By Platform
• By End User
• By Service Type
• By Usage
• Brazil
• South Africa
• GCC countries
• Rest of world (remaining countries of LAMEA region)

Leading Companies
• Facebook Inc
• Amazon
• Microsoft Corp.
• Google
• Nuance Communications Inc.
• IBM
• Chatfuel
• NEXT IT Corps
• Artificial Solutions
• WeChat

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